Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Order processing takes 1-3 business days before shipment.

 

HOW LONG IS THE DELIVERY TIME?

Once your item/s is dispatched, the estimated delivery time is:

- USA: 4-12 business days
- UK: 4-12 business days
- Australia: 5-12 business days
- Canada: 5-12 business days
- Europe: 4-12 business days
- Rest of world: 6-12 business days

*There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements.

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.

For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

All international orders may incur customs fees and additional fees.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. When you receive your tracking number, if you need help tracking your order you can contact us at support@marshallskin.com

CAN I CANCEL MY ORDER?

You are able to cancel your order as long as the order has not been shipped. Please email support@marshalskin.com to see if your order has been shipped.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@marshallskin.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with double boxes, extra padding, and foam. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Please, always refuse the package if you see damage on it and file a complaint with the courier directly! It will be re-shipped back to us and we will happily re-ship another one. If you do accept the package, we won't be able to help you.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged package/product.

Once received at our office, we'll be happy to send out another free of charge.


I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to check our FAQ page or contact us and we will do our best to reply within 48 hours!